We Stand By You

 

 
IF YOU RECEIVE SOMETHING THAT YOU DO NOT LOVE OR DOES NOT MEET YOUR EXPECTATIONS, THEN WE STAND BY YOU.

Before any item leaves our shop, our experienced craftsmen carefully inspect every detail. Upon arrival to the destination, the original purchaser should inspect the material as well. If you receive something that you do not love or does not meet your expectations, then we stand by you and you can return your item within 30 days of arrival to the delivery site.

Since each piece of wood is unique, there will be variations in color, tone, knots and other characteristics that are not covered by this warranty. Please see below for other variations to note and reference our care guide to help preserve the beauty of your material. For accurate installation and proper altering to your material, follow our installation material which can be downloaded on each product page.

If at any point there is a question or you would like to make a return, please contact us at support@watersedgewoods.com

All warranty claims must be filled within 30 days of arrival to delivery site and documentation verifying purchase will be required. Water’s Edge Goods reserves the right to have a designated Water’s Edge Goods representative inspect the material(s) and to take samples for analysis. Our warranties are not transferrable and no installer, retailer, distributor or Water’s Edge Goods or Water's Edge Woods employee can alter this warranty. 

 

THE VARIATIONS OF GOOD WOOD

We celebrate the different species of woods we use and each tree has a different genetic complexity which can discolor or age the wood when exposed to different elements. For this reason, the product your order may not be identical to display samples or online photography. 

Due to woods natural characteristics, there will be times during the year when the wood will expand or contract through wet and dry seasons. Since this is a natural occurrence of wood and the product will already be installed, then this warranty is void.

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